Delivery & Returns

 

Orders

Every item is handmade by Claudia once it has been ordered and paid for in full by the customer. Please allow 1-3 days for the making and delivery of your item once purchased.

Shipping

Clois ships worldwide. Each item is sent with a tracked and signed for service, you will receive email notification of your order confirmation as well as tracking information and a despatch email once your item is on its way to you. Clois is not responsible for any delays with packages once sent, or items that may get lost in the post once sent that are out of our control.

Shipping Costs

Italy – free
Europe – 15€ (free  for orders above 100€)
Rest of the world – 35€

International Shipping

International packages may require local taxes or custom fees which are to be paid for by the customer themselves. Cross-border shipments are also subject to opening and inspection if needed by customs authorities.

Standard Shipping Estimates

IT – 1-3 days once posted.
Europe – 2-10 days once posted.
Rest of the world – 7-14 days once posted.

Returns

Thank you so much for supporting Clois!

Please visit the sizing guide page to make sure you match yourself to your correct size. If unsure please email info@clois.com with any questions.
If the garment is not to your liking or does not fit your size, you can return it. I accept returns within 30 days of sending the goods. Please contact me as soon as possible to notify me of the return by writing to info@clois.it.
The packaging must be posted back with a tracked service and the return postage should be paid for by the customer.